Portal Quick Reference Guides

This quick reference guide describes how to get access to the Applications Portal, which will allow you to:

• register to be an NDIS provider
• apply to be an NDIS behaviour support practitioner.

This quick reference guide explains how to:

• log into the NDIS Commission Portal
• request new user roles

This quick reference guide will describe how a provider can add an Auditor relationship in the NDIS Commission Portal.

This quick reference guide will describe how a provider can add or manage key personnel in the NDIS Commission Portal.

This quick reference guide will describe how a provider can renew their registration in the NDIS Commission Portal.

This quick reference guide will describe how providers can update their own contact details in the NDIS Commission Portal. Details that can be updated include:

• Provider details (Only ACN and trading name can be updated)
• Contact details and parent entity details
• Address details

A QRG to assist registered NDIS providers navigate the new NDIS Commission Portal Inbox.  From June 2022, the Inbox will contain notifications about the following:

Registration (for registered NDIS providers)

• Reminder to engage an auditor
• Audit report received
• Registration renewal reminder
• Mid-term audit notice
• End of registration suspension
• Registration is expired

Worker screening

• Notification that a worker’s NDIS Worker Screening Check status has changed e.g. from Clearance to Suspension or Exclusion
• Worker verification requests and reminders
• Notification that a worker’s NDIS Worker Screening Check application is cancelled or withdrawn
• Notification that a worker’s NDIS Worker Screening Check is about to expire.

Since 1 January 2020, as a registered NDIS provider, it is a condition of your registration to notify the NDIS Quality and Safeguards Commissioner of certain changes and events, especially those that substantially affect your ability to provide the supports and services you are registered to provide.

Providers can withdraw a new application in the Application Portal or a renewal application in the NDIS Commission Portal. Applications can be withdrawn while in the status of: ‘Draft’ or ‘Submitted’. Applications in the ‘In progress’ status can also be withdrawn provided the Auditor status is not in ‘Submitted to Commission’.

This Quick Reference Guide explains how an auditor accepts a registration application for assessment from a provider for the NDIS Quality and Safeguard Commission.

This guide demonstrates how to update a registration application in the NDIS Commission business system. This guide will help you to do the following:

• Search for and view the registration application
• Update provider details
• Add key personnel
• Update key personnel
• Remove key personnel
• Add address
• Add an outlet
• Manage an outlet
• Remove an outlet

This guide demonstrates how to attach audit documents.

This Quick Reference Guide explains how an auditor records the audit recommendation for a provider’s application for registration with the NDIS Quality and Safeguard Commission.

This guide demonstrates how an Auditor rates practice standard outcomes and finalises all practice standard modules for each registration application. This guide will help you to do the following:

• Rate practice standard outcomes
• Finalise practice standard module
• Add registration groups
• Witness a service delivery for registration group
• Not witness a service delivery for registration group
• Remove a registration group
• Update service delivery questions

This guide demonstrates how an auditor can remove a document from an application for the NDIS Quality and Safeguards Commission.

This guide demonstrates how an auditor can update audit outcomes for the NDIS practice standards in COS.

Important changes to COS from June 2022 onwards. COS will send Providers an auto notice if they haven’t commenced their Mid-term audit at the 18 month mark. This QRG will assist auditor to complete the Periodic audit tab correctly to ensure Providers are not sent a notification if they have commenced their Mid-term. Due to this system update its  important that auditors are vigilant with updating audit information in COS.

These principles for audit reporting form the AQA audit reporting requirements as per section 16(1) of the National Disability Insurance Scheme (Approved Quality Auditor Scheme) Guidelines 2018 (AQA Guidelines).

This document contains information about accessing the NDIS Commission Portal.

This document contains information about completing the 5 Day Notification form.

This document contains information about using the ‘My Reportable Incidents’ page on the NDIS Commission Provider Portal.

Providers are required to submit a final report when the NDIS Commission requires additional information about a Reportable Incident. This document contains information about completing a final report.

This guide outlines how to use the Applications Portal to apply to be considered suitable as an NDIS behaviour support practitioner.

The new Behaviour Support Practitioner Admin role allows an admin staff member or other non- behaviour support practitioner staff member to lodge behaviour support plans on behalf of the specialist behaviour support practitioner. This fact sheet explains how to correctly use the Behaviour Support Practitioner Admin Role in the NDIS Commission Portal.

Follow the steps in this user guide to lodge a behaviour support plan with the NDIS Commission.

This guide is for implementing providers who need to report monthly on the use of regulated restrictive practices.

When a behaviour support practitioner is considered suitable, their portal access moves from the applications portal to the NDIS provider portal.  This Quick Reference Guide explains the step-by-step process of logging in to the NDIS Commission Practitioner Profile.

Please note that this document is not accessible. An accessible version will be available soon.

Practitioners applying to become an NDIS Behaviour Support Practitioner may have received a Request For Information email for their application. This Quick Reference Guide explains the step-by-step process of completing the Request For Information task through the Applications Portal.

Please note that this document is not accessible. An accessible version will be available soon.