In February 2023, NDIS Commission launched its Own Motion Inquiry into Platform Providers Operating in the NDIS Market (the Inquiry). The Inquiry examined how Platform Providers function in the NDIS market. Direct consultation with participants was a central focus. NDIS Commission actively consulted from February to the end of April 2023.
The Inquiry’s Insights Report was published in September 2023. The Insights Report confirmed that Platform Providers do offer people with disability choice and control over who they engage to support them.
The Insights Report also identifies there is more work to be done to ensure that participants, when engaging services via Platform Providers, are better informed of the role of Platform Providers and the true cost of the services they are engaging. There is also more to be done to ensure greater consistency around background checks, that all people delivering services understand what it means to deliver safe supports and quality services to people with disability, and that they are working in a regulated space.
The Insights Report and related attachments are available to download on the Own Motion Inquiry into Platform Providers Operating in the NDIS Market page