All NDIS participants have the right to access safe and ethical supports and services. The NDIS Code of Conduct helps providers, key personnel and workers respect and uphold those rights by defining expected conduct, behaviour and culture.
Code of Conduct
The NDIS Code of Conduct requires people who deliver NDIS supports and services to:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect, and abuse of people with disability
- take all reasonable steps to prevent and respond to sexual misconduct
- not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.
Who needs to follow the Code of Conduct?
The NDIS Code of Conduct must be followed by:
- registered NDIS providers, their key personnel and NDIS workers
- unregistered NDIS providers, their key personnel and NDIS workers
- providers delivering information, linkages, and capacity building (ILC) activities
- providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.
NDIS Commission employees need to follow the NDIS Code of Conduct as well as the Australian Public Service Code of Conduct.
Fair pricing
The last point of the NDIS Code of Conduct talks about fair pricing. Pricing is fair when there is no major price difference between the cost of a product or service for a NDIS participant compared to other customers.
For more information see Fair pricing.
Support to help you meet the Code of Conduct
NDIS Workforce Capability Framework
The NDIS Workforce Capability Framework translates the NDIS Code of Conduct and Practice Standards into observable behaviours and capabilities for workers at all levels. It gives clear, practical examples and establishes a shared language of ‘what good looks like’ for participants when they receive NDIS supports and services.
Access the Workforce Capability Framework.
Online training for workers
The ‘Worker orientation module – Quality, safety and you’ online module explains what workers need to do under the NDIS Code of Conduct, explained from a participant’s perspective. This module is useful for all workers, and mandatory for staff of registered NDIS providers.
Access the Worker Orientation Module – Quality, Safety and You.