These NDIS Practice Standards apply to NDIS providers who are delivering lower risk/lower complexity supports and services.
Human resource management
Outcome: Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications, and who have relevant expertise and experience to provide person-centred support.
To achieve this outcome, the following indicators should be demonstrated:
- Records of worker identity, right to work, pre-employment checks, qualifications and/ or experience are maintained.
- Workers complete mandatory NDIS orientation module and records of continuing professional development are maintained.
- Each worker is trained, and has refresher training, in infection prevention and control standard precautions including hand hygiene practices, respiratory hygiene and cough etiquette.
- Each worker who provides supports directly to participants is trained, and has refresher training, in the use of PPE.
- PPE is available to each worker, and each participant, who requires it.
Incident management
Outcome: Each participant is safeguarded by the provider’s incident management system, ensuring that incidents are acknowledged, respond to, well-managed and learned from.
To achieve this outcome, the following indicators should be demonstrated:
- An incident management system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system complies with the requirements under the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018.
Complaints management
Outcome: Each participant has knowledge of and access to the provider’s complaints management and resolution system. Complaints made by all parties are welcomed, acknowledged, respected and well-managed.
To achieve this outcome, the following indicators should be demonstrated:
- A complaints management and resolution system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system follows principles of procedural fairness and natural justice and complies with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
Risk management
Outcome: Risks to participants, workers and the provider are identified and managed.
To achieve this outcome, the following indicators should be demonstrated:
- A documented risk management system that effectively manages work health and safety risks is in place, and is relevant and proportionate to the size and scale of the provider and the scope and complexity of supports.
- Appropriate insurance is in place, including professional indemnity, public liability and accident insurance.
- The risk management system includes emergency and disaster planning.
- Risk assessments are regularly undertaken, and include the following:
a) consideration of the degree to which participants rely on the provider’s services to meet their daily living needs;
b) the extent to which their health and safety would be affected if those services were disrupted. - Infection prevention and control standard precautions are implemented throughout all settings.