Practice reviews

What is a practice review?

A practice review is a reflective process that:

examines a provider’s engagement with a participant or group of participants
identifies improvements that can be made to their experience of the supports and services being delivered by the provider.

Practice reviews aim to:

help providers plan, design and conduct reviews of their practice to prevent further incidents occurring
better equip workers to manage incidents when they do occur
influence improvements across all service delivery functions
develop a culture of prevention.

Registered and unregistered providers can use practice reviews to:

gain perspectives from a range of stakeholders that will help you plan ways to improve the quality and safety of supports and services you deliver
identify any gaps in your systems and procedures as well as skills and knowledge of your workers to ascertain improvements that can be made.

Practice reviews also help providers meet their obligations under the NDIS Code of Conduct and NDIS Practice Standards.

Defining practice reviews
Practice reviews contribute to safeguarding, and improving the standard of support provided to people with disability.
How practice reviews are different
Practice reviews are one activity in the continuum of continuous improvement activities NDIS providers use.
When to do a practice review
You can introduce practice reviews as part of your organisation’s continuous improvement strategies. A practice review culture can become part of your organisation’s mission and goals, and involve all levels of your organisation.
The steps involved in a practice review
Practice reviews require the participation of a broad range of stakeholders and should encourage recommendations for improvement.
What to do after a practice review
Reflection is an important part of performing practice reviews. Performing reflection exercises is one way to help you address any complex issues that have arisen during the practice review.