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Make a complaint

Main navigation

  • For participants
    • Make a complaint
      • Compliance, enforcement and powers to investigate
      • Timelines and resolution of complaints
      • How to make a complaint
      • Make a complaint form
      • Understanding the complaints process
      • Types of complaints handled by the Commission
    • Get help
      • Disability Advocacy Finder
      • How an advocate can help you
      • How the NDIS Commission can help you
      • Lodge an Freedom of Information (FOI) request
      • What we do (Easy Read)
    • Your rights
      • Make it known, make it better resources
      • Speak Up resources
    • NDIS provider register and compliance and enforcement actions
      • NDIS audit information for participants
    • Self-managed NDIS participants
      • Self-managed NDIS participants portal login
      • Worker screening information (self-managed participants)
    • Find a registered provider
    • Participant Information Pack
    • Incidents and behaviour support
      • Understanding behaviour support and restrictive practices – for participants
      • Incident reporting
    • NDIS participants in residential aged care
  • For providers
    • Registered NDIS Providers
      • NDIS Code of Conduct
      • Registered provider obligations and requirements
      • Reportable incidents
      • Renewing registration
      • Provider obligations and requirements
      • Sign into the portal
    • Complaints and Incidents
      • Notify us about a reportable incident
      • Resources to support incident reporting, management and prevention
      • Managing complaints
      • Managing incidents
    • Becoming a registered provider
      • Apply for registration
      • Registration requirements, process and timeline
      • Understanding the different types of providers
    • Provider Information Pack
    • Understanding behaviour support and restrictive practices - for providers
      • National implementation of behaviour support practitioner suitability assessments
      • Reporting the use of regulated restrictive practices
      • Restrictive practice guide to safe transportation
      • The Positive Behaviour Support Capability Framework
      • Self-assessment Resource Guide for the Positive Behaviour Support Capability Framework
      • Submitting behaviour support plans and reports
      • Behaviour support practitioner suitability assessment and application process - Frequently asked questions
      • Medication purpose form
      • Submitting behaviour support plans and reports
      • Self-assessment Resource Guide for the Positive Behaviour Support Capability Framework
    • Your state/territory
      • ACT
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
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  • For workers
    • Worker training modules and resources
      • Practice Alerts
      • Worker Orientation Module
      • Supporting effective communication
      • Supporting safe and enjoyable meals
      • Mealtime support - resources and guidance
      • New Worker NDIS Induction Module
      • eLearning Module Support
      • NDIS Workforce Capability Framework
    • Worker obligations
    • Worker Screening
      • Applying for a worker screening check
      • Worker screening transitional and special arrangements
      • NDIS Worker Screening Check
      • Where to apply for worker screening
      • Registered provider obligations and requirements
  • Resources
    • Find assistance
      • Find a registered provider
      • Find an advocate
      • Find an auditor
    • Language and formats
      • Arrange an interpreter
      • Aboriginal & Torres Strait Islander resources
      • In your language
      • Glossary of terms
      • Easy Read information
    • Fact sheets and guides
      • Behaviour support template
      • NDIS Commission Portal Quick Reference Guides
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Akii, Rora and Grace are sitting on the beach with a rainbow umbrella in the background.

When you make it known, you make it better.

Make it known, make it better resources

The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports.

Corey
NDIS Code of Conduct
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Compliance and Enforcement actions
Callee
Your rights as an NDIS Participant
Have a concern or complaint about your NDIS supports and services?
Make a complaint
For participants
Provider Register
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Complaints process

  1. Unhappy with your provider?
  2. Talk to your provider
  3. Make a complaint with us
  4. We talk to your provider
  5. We take action
  6. We let you know the outcome
Understanding the complaints process
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News and updates

NDIS Quality and Safeguards Commission hosts forum for NDIS Providers in Launceston

Media release
21 March 2023

NDIS Commission releases new quarterly Activity Report and URP Report

News
13 February 2023

Victorian-based entities and individuals banned

Media release
23 January 2023
See more news
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Last updated 28 February 2023

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