The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent government agency established to improve the quality and safety of NDIS supports and services.
Our purpose is to work with people with disability, providers and the community to deliver nationally consistent, responsive and effective regulation for NDIS supports and services.
We are looking for people who are committed to improving the safety and quality of NDIS services delivered to people with disability.
The NDIS Commission brings together various quality and safeguards functions into a single agency for the first time, and has a suite of education and regulatory powers that apply across Australia.
We have a presence in every state and territory capital city. Our head office is located in Penrith, NSW.
Job profile - Reportable Incidents Officer
Current vacancies
To view current employment opportunities at the NDIS Commission, visit our online recruitment system. This system allows you to search for jobs, set up job alerts and submit your application. To apply for a job, you will need to register as a candidate.
Alternatively, follow us on Linked In for job updates and NDIS Commission news and events.
What we offer
Our competitive salary package includes an employer superannuation contribution of 15.4 per cent, salary sacrificing, annual leave of up to four weeks per year and additional paid leave for Christmas and Easter, Cultural, Ceremonial and NAIDOC leave, Personal leave, Long Service leave, Parental and Supporting caregiver leave (paid and unpaid). Our conditions are detailed in the NDIS Quality and Safeguards Commission Enterprise Agreement 2024 to 2027(2024 EA). An explanation of the Enterprise Agreement is also in the related resources.
We promote and support flexible working arrangements and opportunities for promotion and development.
We encourage applications from people with disability, people who identify as LGBTIQA+, women and people with diverse linguistic and cultural backgrounds.
We participate in the Australian Public Service RecruitAbility Scheme to support the employment of people with disability. For more information visit the Australian Public Service Commission website.
We recognise the richness of Aboriginal and Torres Strait Islander culture and the unique knowledge that they bring to our workplace, policy development and service delivery. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples.
Enterprise Agreement
The 2024 EA came into effect on 22 April 2024.
Further information on The Australian Public Service Award can be found on the Fair Work Commission website.
More information about the 2024 EA is available to employees on the NDIS Commission intranet.
Human Resources graduate job opportunities
The Australian Government offers graduates job opportunities across multiple disciplines.
We are a participating agency in the Human Resources Australian Government Graduate stream. Applying to one of these streams means you only have to go through the application and selection process once to be considered for a range of Australian Government agencies.
Wherever you start your public service career as a graduate, you’ll do meaningful work from day one, be asked to contribute, be recognised for your perspective and see the impact you can make in the Australian community we serve.
Visit APS HR Graduate Development Program to apply and find out more.
What our staff say about us
Jo
“No two days are the same and that’s what makes the job interesting and diverse”
Jo is a Complaints Handling Officer in Adelaide. Jo’s team is the first point of call for someone wishing to make a complaint about a NDIS service, support or provider.
Working in the first regional office of the NDIS Commission has been an interesting experience and an exciting learning opportunity for Jo. Her workplace offers “a real sense of work not just being a place to go. There is a collective energy across the NDIS Commission that is striving towards getting it right.”
Jo’s work involves managing complaints about the provision of supports and services by NDIS providers. In some cases, the issue is resolved quickly, or it may be necessary to take more time, but Jo always feels “privileged and passionate about getting it right for people with disability.”
Kaylene
“Being proud of the organisation I work for is really important to me and I am proud to say I work for the NDIS Quality and Safeguards Commission”
Kaylene works in the contact centre, the “face of the NDIS Commission”. For many callers it is their first interaction with the Commission and Kaylene and the team enjoy helping people understand its role and functions.
The Contact Centre works closely with all of the other teams across the NDIS Commission, which has been an excellent learning opportunity for Kaylene. Working in a start-up Government agency has also been a positive for Kaylene – “working with the NDIS Commission provides employees with an opportunity to influence the way we run from the ground up. The work here is dynamic and I feel like I learn something new every day!”
The work of the Contact Centre has been very well received by participants, providers, carers and the general public, and Kaylene is proud “when a caller tells me that every time they contact the NDIS Commission, everyone they speak to is so helpful.”