People with disability have the right to complain about the supports and services they receive.
You can make a complaint by:
- talking to your provider, if you feel comfortable doing so
- making a complaint to us.
Make a complaint to the NDIS Commission
- Complete the online complaint form
- Call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged
- National Relay Service: ask for 1800 035 544
Our Contact Centre is open Monday to Friday 9am - 6.30pm AEDT (closed public holidays)
For life-threatening situations and other emergencies, call 000.
You don’t have to tell us your name. However, it will be harder for us to assess and resolve your complaint if we don’t know who you are.
We will treat your complaint confidentially and get your permission before contacting the provider or worker about the complaint.
You can get support to make a complaint from family, a friend or an independent advocate.
Prepare your complaint
You’ll need to tell us:
- who and what your complaint is about
- what happened after you contacted the provider or worker
- what you think should happen to resolve your complaint
Types of complaints we handle
We take complaints about whether an NDIS-funded support or service has been provided in a safe way and to an appropriate standard. This includes when:
- something has gone wrong
- something is not working well
- something hasn't been done the right way
- something makes you unhappy
- you have been treated badly
- you have concerns about unfair pricing.
If you suspect fraud – an act of dishonestly obtaining a benefit, or causing a loss, by deception or other means – see Fraud against the NDIS.
You can also complain about how an NDIS provider has dealt with your complaint.
Learn more about the complaints process.
What we can’t help you with
Contact the NDIA to make a complaint about:
- the National Disability Insurance Agency (NDIA)
- access to the NDIS
- decisions about NDIS participant plans.