Our compliance and enforcement approach

Monitoring compliance and investigating non-compliance is important to the NDIS Quality and Safeguards Commission’s work as a regulator.

The NDIS Commission uses a range of compliance and enforcement tools to prevent and address breaches of the National Disability Insurance Scheme Act 2013 (the Act). The Act provides us with a range of compliance and enforcement powers, including banning orders, compliance notices and court-based outcomes. In addition, we educate, and work closely with other complaints and regulatory bodies.

The NDIS Commission has published a suite of compliance and enforcement policies that provide more information about our approach to maximise compliance with the Act, manage risks to NDIS participants and how we may utilise our tools. These policies include the NDIS Commission’s overarching Compliance and Enforcement Policy, and more specific policies relating to the use of:

  • Compliance notices
  • Infringement notices
  • Enforceable undertakings
  • Injunctions
  • Civil penalties
  • Variation, suspension and revocation of registration

The Compliance and Enforcement actions register contains information on compliance activities we have undertaken, including banning orders we have issued. It is updated on a regular basis. 

The NDIS Commission Compliance and Enforcement Priorities identify the key quality and safeguarding issues we will focus on in our compliance and enforcement activities.

Related Resources

Compliance and enforcement priorities 2019-20

Compliance and Enforcement Priorities 2020-2021

Compliance and Enforcement Priorities 2021-2022