FOI Disclosure Log

Requirement to publish an FOI disclosure log

All Australian Government agencies that are subject to the Freedom of Information Act 1982 (FOI Act) are required by section 11C to publish a freedom of information (FOI) disclosure log on their website.

The requirement to publish documents on the disclosure log does not apply to:

  • personal information about any person if publication of that information would be 'unreasonable'
  • information about the business, commercial, financial or professional affairs of any person if publication of that information would be 'unreasonable'
  • other information covered by a determination made by the Australian Information Commissioner if publication of that information would be 'unreasonable'
  • any information if it is not reasonably practicable to publish the information because of the extent of modifications that would need to be made to delete the information listed in the above dot points.

Information on the NDIS Quality and Safeguards Commission’s FOI disclosure log

The NDIS Commission’s FOI disclosure log contains the information which the Commission has provided in response to an FOI access request. This information is available for public access.

Information attached to, or referred to, in the disclosure log will generally be removed after 12 months, unless the information has enduring public value.

Accessing information on the FOI disclosure log

Information listed in the FOI disclosure log can be obtained by sending a request to the NDIS Commission FOI Coordinator by post or email at:

Postal Address:
The NDIS Commission FOI Coordinator
NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2750
Email: FOI@ndiscommission.gov.au.

Charges payable

The NDIS Commission may impose a charge for the cost incurred in copying, reproducing or sending requested information to you.

You will be notified if any charge is payable and required to pay the charge before the information is provided.

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If you wish to reuse the information on the FOI disclosure log, you need to consider the copyright issues. You should refer to the Copyright and Disclaimer section of this website for information about the copyright of material produced by the NDIS Commission and published on the disclosure log.

If a third party holds copyright in some of the published information, you may need to seek their permission before you can reuse that material.

NDIS Commission FOI disclosure log

 

FOI reference numberDate of accessFOI requestInformation published in the disclosure logOther information

FOI reference number:

(90) -24/25-(3)

Date of access:

20 March  2025

FOI request:

  1. Fire safety forum on 18 December organised by the office of the NDIS Quality and Safeguards Commission Commissioner. Please provide copies of the presentations, attendee list, and documents explaining what the aims and objectives were of the forum.
     
  2. NDIS Quality and Safeguards Commission Fire Safety Measures Provider Alert dated December 2024. please provide details of the guidance given to the author(s) detailing the aims and objectives of the Provider Alert, who reviewed and approved the document, and any external organisations consultants were involved in any stage of the document production review and approval.

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(109) - 24/25 - (3)

Date of access:

18 March 2025

FOI request:

Number of Complaints categorised as safeguarding when transferred for compliance
action from 1 January 2024 to 21 February 2025​.

Information published in the disclosure log:

The information is available from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(108) - 24/25 - (3) 

Date of access:

17 March 2025

FOI request:

  1. The number of registered NDIS providers who have formally advised the NDIS Commission of a change in circumstances that affects their ability to operate within the scheme, including but not limited to:
    • Reduction in the scope of services provided.
    • Exiting specific markets or service areas.
    • Ceasing operations entirely.
       
  2. A breakdown of this data by:
    • State and Territory where the providers are registered.
    • The type of services reduced or ceased (e.g., Supported Independent Living, therapy services, plan management).
    • The number of participants affected
    • If the provider identified any reason for the change
       
  3. The timeframe for this data: the last two financial years (or the most recent available period).
     
  4. Any policy or procedure documents used by the NDIS Commission to manage or respond to notifications from providers about changes in their ability to operate, including guidelines for supporting participants affected by market exits.

Information published in the disclosure log:

The information is available from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(106) - 24/25 - (3)

Date of access:

13 March 2025

FOI request:

Please provide meeting agendas, notes taken and advice provided to SES management within the NDIS Commission arising from training requirements and policy and procedure development required. To ensure that visits to participants and providers houses for Regulatory Operations for the period 01.07.23 to 11.02.25 are conducted lawfully following training on policy and procedure

Information published in the disclosure log:

The information is available from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(105) - 24/25 - (3)

Date of access:

25 February 2025

FOI request:

Register of NDIS officers approved as monitoring (inspectors) and investigators who have been issued with an identification under 35(1) of the Regulatory Powers Act 2014. Number of cards not returned under 35(3) of the Act. Names should be removed as only number of those issued and number of staff in each group are required for the following staff groups:

  • Regulatory Policy Insights and Review.
  • Regulatory Operations (Campaigns and engagement).
  • Market Operations.
  • Compliance and Enforcement.
  • Practice Quality and clinical advisory.
  • Legal and Integrity.
  • Office of the NDIS commissioner.
  • Corporate services.
  • Complaints.
  • Reportable Incidents​.

Information published in the disclosure log:

The information is available from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(98) - 24/25 - (3)

Date of access:

25 February 2025

FOI request:

Copies of all policies, policy guidance, practice guides, tools, templates and grant funded materials (i.e. information) produced since September 2022 for the purpose of lifting the capability of Behaviour Support Providers and improving the quality of NDIS plans that include a beh​​aviour support component, along with copies of relevant project and communication plans for each product (where they exist), plus copies of reports showing relevant outcome measures achieved as a result.

Information published in the disclosure log:

The information is available from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(97) -24/25-(3)

Date of access:

29 January 2025

FOI request:

The travel expenses for overnight allowances (include accommodation costs) and flight costs (include the CTM and WoAG travel fees) for the following groups:

  • Office of the NDIS Commissioner.
  • Corporate Services.
  • Complaints
  • Reportable Incidents.

Please provide the cost totals to be presented in the yearly date range formats, for the following periods: 1 July 2021 – 30 June 2022, 1 July 2022 – 30 June 2023 and 1 July 2023 – 30 June 2024.

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(80)-24/25-(2)

Date of access:

23 January 2025

FOI request:

The travel expenses for overnight allowances and flight costs within the NDIS Commission for the financial years 21/22, 22/23 and 23/24    

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant​
 

FOI reference number:

(77) -24/25-(2)

Date of access:

20 January 2025

FOI request:

Access to proportion or total number of accreditation or re-accreditation audit reports received by the NDIS Quality and Safeguards Commission for Registered NDIS Providers.

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant​

FOI reference number:

(86) -24/25-(3)

Date of access:

15 January 2025

FOI request:

Document showing a breakdown of the last set of management information provided to the Commissioner and SES Management as part of management briefings in regards to compliance operation tracking.

To include :

The most up to date numbers of current active allocated matters with regulatory operations.

Unallocated matters unassigned to staff in Regulatory Operations.

Please provide numbers that remain assigned to a compliance officer and remain unassigned.

Please provide the age breakdown of the oldest matter and newest listed (from incident date) of unallocated active matters.

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(88) -24/25-(3)

Date of access:

15 January 2025

FOI request:

Document showing data for the following for NDIS Commission.

Table of number of NDIS Commission staff who have separated from the Commission including through the completion of temporary s26 transfers, and those concluding non‐ongoing arrangements.

Please provide a breakdown into months from July 2023 to December 2024 and APS levels 1 ‐ 6, EL1 and EL2 and all SES levels

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant 

FOI reference number:

(78) -24/25-(2)

Date of access:

20 December 2024

FOI request:

Data outcomes from audit reports received during the 2023/24 financial year:

**Table 1:* **Axis 1:**

- Total number of audit reports received for Registered NDIS Providers accreditation or re-accreditation

- Core only - Core module only without Supplementary module: High-intensity daily personal activities

- Core and High Intensity - Core module with Supplementary module: High-intensity daily personal activities

- Core and Implementing BSPs - Core module with Supplementary module 2A: Implementing Behaviour Support Plans

- Core + HIDPA + IBSPs - Core module with Supplementary modules: High-intensity daily personal activities and Implementing Behaviour Support Plans

- Core + 1 supplementary - Core module and one of the supplementary modules other than High-Intensity daily personal activities or Implementing Behaviour Support Plans

- Core + 2 supplementary - Core module and two of the supplementary modules excluding those in 5

- Core + 3 supplementary - Core module and three of the supplementary modules

- Core + 4 supplementary - Core module and four of the supplementary modules

- Core + 5 supplementary - Core module and five of the supplementary modules

- Core + 6 supplementary - Core module and all six of the supplementary modules

- Supplementary - only including supplementary module(s) and not including the core module

 

**Axis 2:**

- Total number of audit reports received for accreditation or re-accreditation which meet Axis 1 definition

- Zero Non-conformity - Number of audit reports received with zero minor or major non-conformities

- Minor Non-Conformity - Number of audit reports received with at least one minor non-conformity but no major non-conformities

- Major Non-Conformity - Number of audit reports received with at least one major non-conformity

- 1+ Elements of Best Practice - Number of audit reports received with at least one rating of 'Conformity with elements of best practice' against a Practice Standard

- 5+ Elements of Best Practice - Number of audit reports received with a rating of 'Conformity with elements of best practice' for five or more of the Practice Standards

- 10+ Elements of Best Practice - Number of audit reports received with a rating of 'Conformity with elements of best practice' for ten or more of the Practice Standards

 

**Table 2:**

**Axis 1:**

- Each of the Practice Standards for each of the core and supplementary modules

 

**Axis 2:**

- Total number of audit reports containing a rating against the Axis 1 Practice Standard

- Major Non-Conformity - Total number of audit reports containing a rating of Major Non-Conformity against the Practice Standard

- Minor Non-Conformity - Total number of audit reports containing a rating of Minor Non-Conformity against the Practice Standard

- Conformity - Total number of audit reports containing a rating of Conformity against the Practice Standard

- Conformity with elements of best practice - Total number of audit reports containing a rating of Conformity with elements of best practice against the Practice Standard

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(33)-24/25-(1)

Date of access:

30 September 2024

FOI request:

1. Documents relating to assessment against the Positive Behaviour Support Capability Framework.
​​2. Compliance matter enforcement action applied to provider who are registered for BSP group from 2022 to 2024 ​

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(25)-24/25-(1)

Date of access:

16 September 2024

FOI request:

1. Number audit reports the NDIS Commission received in 2022/2023 where the auditor recommended registration
2. Feedback and Complaints Policy October 2023

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(24)-24/25-(1)

Date of access:

30 August 2024

FOI request:

Documents relating to the paper published on NDIS Quality and Safeguards Commission website - Behaviour Support Plan Quality: Summary results to December 2021 dated 16/8/2022

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(20)-24/25-(1)

Date of access:

26 August 2024

FOI request:

Internal training package, guidelines, policy and templates material for NDIS Commission staff who release information under APP 12 of Privacy Act and Freedom of Information Act

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(124)-23/24-(4)

Date of access:

4 July 2024

FOI request:

Breakdown of the 2000 safeguarding matters

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI act and released in full.

FOI reference number:

(125)-23/24-(4)

Date of access:

5 July 2024

FOI request:

Total staff in the NDIS Commission as at 04.06.2023 and as at 04.06.2024

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(126)-23/24-(4)

Date of access:

8 July 2024

FOI request:

Number of plan managers with more than 100 clients that have been subject to compliance action in the last 12 months

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(97)-23/24-(3)

Date of access:

7 June 2024

FOI request:

Boland Report

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(99)-23/24-(3)

Date of access:

24 May 2024

FOI request:

Correspondence in relation to a conference held in March 2024

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(104)-23/34-(4)

Date of access:

8 May 2024

FOI request:

Current Commissioner delegations for Compliance and Enforcement

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(68) -23/24-(2)

Date of access:

13 February 2024

FOI request:

Information concerning a particular provider

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(37) -23/24-(1)

Date of access:

17 November 2023

FOI request:

Information on staff turnover rates

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(53) – 23/24 - 1

Date of access:

3 November 2023

FOI request:

Data on amount of NDIS Commission officers who identify as a person with disability

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(52) – 23/24 - 1

Date of access:

3 November 2023

FOI request:

Number of reported allegations of psychosocial harm received from staff of the NDIS Commission between January 2022 and September 2023

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(49) -23/24-(1)

Date of access:

26 October 2023

FOI request:

Copy of the NDIS Commission’s Comcare Action Plan

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(49) -23/24-(1)

Date of access:

26 October 2023

FOI request:

Copy of the NDIS Commission’s Comcare Action Plan

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(48) – 23/24 - 1

Date of access:

24 October 2023

FOI request:

Copy of the Commissioner’s diary entries for meetings with Ministers from January 2022 – September 2023

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(47) – 23/24 - 1

Date of access:

24 October 2023

FOI request:

Copy of the NDIS Commission’s Psychosocial Risk Policy

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(45) -23/24-(1)

Date of access:

24 October 2023

FOI request:

Information on the NDIS Commission’s Conflict of Interest policy and procedure

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(35) -23/24-(1)

Date of access:

1 November 2023

FOI request:

Complaint data between January 21 - June 23

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(31) -23/24-(1)

Date of access:

16 October 2023

FOI request:

Information on registered providers under support code 0128

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(26) -23/24-(1)

Date of access:

3 October 2023

FOI request:

The NDIS Commission’s APS Census Results 2023

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(17) 23/24 - 1

Date of access:

28 August 2023

FOI request:

List of registered NDIS providers in late 2021

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(1) 23/24 - 1

Date of access:

17 August 2023

FOI request:

Correspondence between the Commissioner and Minister Shorten’s Office between 1 May 2023 and 4 July 2023

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(2) 23/24 - 1

Date of access:

17 August 2023

FOI request:

Correspondence between the Commissioner and All Staff between 1 July 2022 and 1 July 2023

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(47) 22/23 - 4

Date of access:

2 August 2023

FOI request:

Correspondence relating to the issuing of a Provisional Improvement Notice

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(48) 22/23 - 4

Date of access:

2 August 2023

FOI request:

Correspondence relating to the Provisional Improvement Notice notice received by the Commission

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant

FOI reference number:

(7) 22/23-1

Date of access:

7 November 2022

FOI request:

Request for further information relating to NDIS Commission Activity Report of April – June 2022.

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full

FOI reference number:

(5) 22/23-1

Date of access:

31 October 2022

FOI request:

Request for documents identifying data relating to to complaints and reportable incidents broken down by NDIS provider and plan management type.

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full

FOI reference number:

(10) 22/23-1

Date of access:

14 October 2022

FOI request:

Current list of all registered service providers

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full 

FOI reference number:

(3) 22/23-1

Date of access:

14 September 2022

FOI request:

Documents relating to AusTender ID CN3781259

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

Document package released to the Applicant 

FOI reference number:

(33) 20/21-4

Date of access:

11 June  2021

FOI request:

Information on communications between the NDIS Commission and certain State agencies.

4 documents concerning information sharing arrangements between the NDIS Commission and certain State agencies 

Information published in the disclosure log:

The information is available on request from

FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full. 

4 documents released with some redactions of direct phone numbers and one signature

FOI reference number:

(34) 20/21-4

Date of access:

17 May 2020

FOI request:

Document with number of complaints made to NDIS Commission between 1 July 2018-31 December 2020

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act  and released in full

FOI reference number:

(32) 20/21-4

Date of access:

10 May  2021

FOI request:

Collated document dealing with registration information

Information published in the disclosure log:

The information is available on request from

FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act  and released in full

FOI reference number:

(28) 20/21-3

Date of access:

9 April 2021

FOI request:

Collated document dealing with various information regarding complaints from NDIS participants in residential aged care facilities

Information published in the disclosure log:

The information is available on request from

FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act  and released in full

FOI reference number:

(31) 20/21-3

Date of access:

6 April 2021

FOI request:

Collated document dealing with compliance with section 10 of the Public Governance, Performance and Accountability Rule 2014 

Information published in the disclosure log:

The information is available on request from

FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act  and released in full

FOI reference number:

(21) 20/21-3

Date of access:

22 February 2021

FOI request:

Collated document with some unauthorised use of restrictive practice data

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full

FOI reference number:

(20) 20/21-2

Date of access:

9 February 2021

FOI request:

Collated document with some restrictive practice data

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full

FOI reference number:

(4) 20/21-1

Date of access:

30 September 2020

FOI request:

Collated document with some NDIS provider and outlet information

Information published in the disclosure log:

The information is available on request from FOI@ndiscommission.gov.au

Other information:

One document was created under section 17 of the FOI Act and released in full

FOI reference number:

(2) 20/21

Date of access:

2 September 2020

FOI request:

Documents regarding reportable incidents of restrictive practices

Information published in the disclosure log:

The information is available on request from

FOI@ndiscommission.gov.au

Other information:

12 documents released in part
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