Make it known, make it better - Making a complaint 2 - transcript

Anyone can raise a concern or complaint with their NDIS provider or the NDIS Quality and Safeguards Commission, no matter how big or small.


You can make a complaint about any aspect of supports and services that you receive.


It could be about how workers communicate with you or treat you, how supports are provided, or any concerns about your safety or quality of services.


The process of making a complaint is simple, supportive, and safe.


If you don't feel comfortable, or you need assistance, you can ask a trusted person like a family member, a friend or an advocate.


Whatever your concern or complaint, know that we will treat it confidentially and with the utmost care.


There are a mix of ways you could contact us.


You can make a free call from a landline.


Or call the National Relay Service and ask for an interpreter to assist or ask them to connect you to the 1800 number.


You can visit the website and complete an online form.


Because when you make it known, you make it better.