News

The NDIS Quality and Safeguards Commission has released its latest Quarterly Performance Report (QPR), demonstrating improvements across key metrics including registration decision timeframes, refusals and revocations.

Key statistics from the NDIS Commission’s QPR October to December 2024 include:

• The total number of registered providers increased by 7% to 21,387 this quarter.
• The turnaround time for a registration decision, following submission of an audit recommendation, decreased this quarter across all application types – down to just 22 days for providers of lower risk supports and services applying to renew their registration (76% decrease on previous quarter).
• 2,059 compliance and enforcement activity outcomes, including 1,218 refusals of registration.
• More than 74% of complaints were made by a person with disability or their support person.
• Concerns about provider practice remain the largest area of concern for participants (48%), followed by alleged abuse and neglect (18%).

NDIS Quality and Safeguards Commissioner Louise Glanville said the figures released today indicate positive momentum in the NDIS Commission’s mission to uphold the human rights of people with disability.

“These latest measures show we’re moving in the right direction, with meaningful improvements reflecting our increased investment in the systems and resources required enabling quality and safe services for people with disability,” Ms Glanville said.

“It is essential for the proper functioning of the NDIS that participants have confidence in registered providers.

“By making faster decisions on registration applications, while continuing to refuse registration for businesses that don’t meet the necessary standards, the NDIS Commission is bolstering trust in the National Disability Insurance Scheme for both participants and providers.

“While these results are encouraging, we recognise there is still significant work ahead to ensure the human rights of all NDIS participants are understood, respected and upheld.”

NDIS Quality and Safeguards Associate Commissioner Natalie Wade said the regulator is committed to hearing directly from people with disability when they do not receive quality or safe services.

“We acknowledge that 74 per cent of complaints received by the NDIS Commission were from people with disability or their support person – an important recognition that people with disability will exercise their rights if services are not quality or safe,” Ms Wade said.

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“The NDIS Commission is committed to working with the disability community to ensure that any person with a disability can make a complaint about their services when they need to.”

The NDIS Commission Quarterly Performance Report is published on the NDIS Commission website.

 

Media contact: media@ndiscommission.gov.au