NDIS Commission issues permanent ban to Freedom Care Group
The NDIS Quality and Safeguards Commission announced that Freedom Care Group Pty Limited has had its registration revoked and that it has been permanently banned from providing supports and services to people with disability in the National Disability Insurance Scheme (NDIS).
A joint investigation between the NDIS Commission and the National Disability Insurance Agency (NDIA) identified Freedom Care Group had claimed almost $340,000 for NDIS services and supports that it did not deliver to people that were incarcerated at the time. The investigation was enabled through the Fraud Fusion Taskforce (FFT).
With 23 government agencies working together, the FFT has investigated hundreds of cases and billions in NDIS funding since being established in November 2022. This multi-agency approach has led to increased sharing of information and an enhanced ability to prevent criminals from exploiting Australians living with disability.
In addition, Freedom Care Group contravened the NDIS Act by failing to comply with the NDIS Code of Conduct that requires providers to act with integrity, honesty, and transparency.
NDIS Quality and Safeguards Commissioner Louise Glanville said the NDIS Commission will use the full weight of its regulatory powers against providers that do the wrong thing.
“We are committed to protect and uphold the human rights of people with disability and ensure that quality disability supports and services are delivered in a safe manner,” Ms Glanville said.
“All NDIS providers – whether registered or unregistered – must adhere to the NDIS Code of Conduct, and we will take serious action against providers not fulfilling their duties to NDIS participants.
“We believe Freedom Care Group’s conduct presented risks to both NDIS participants, as well as to the integrity and financial sustainability of the NDIS. The dishonest and systemic nature of the contraventions strongly suggests that Freedom Care Group is not suitable to provide supports or services to people with disability,” Ms Glanville concluded.
The revocation of registration and permanent ban came into effect from 5pm, Friday 19 March 2025.
ENDS
NDIS Commission media contact:
media@ndiscommission.gov.au
0457 334 180