Portal Quick Reference Guides

Using the NDIS Commission Portal

Registered providers: worker screening quick reference guides

Key information for registered providers:

For more information about worker screening see Worker screening requirements for registered providers or contact nwsd@ndiscommission.gov.au.

Request to create or update database access for an employee

Employer requesting access

The primary contact in your organisation is automatically given the ‘Authorised access delegate’ role, which allows them to request, change and approve new worker screening database access accounts for employees. To request database access for an employee:

  1. Log in to the NDIS worker screening database by following the instructions in How to log in once your access has been approved.
  2. Request access or update existing access to the NDIS worker screening database on behalf of an employee.
  3. If the employee doesn’t already have access to the database, an activation email is sent to them, and they have 14 days to activate their access.

Employee requesting access

Alternatively, employees can request access themselves:

  1. If they don’t have a PRODA account, they can Log in to the NDIS worker screening database for the first time
    If they already have a PRODA account, they can Request access or update existing access to the NDIS worker screening database as an employee.
  2. Once the request has been submitted, the current Authorised access delegate will need to Approve or reject a request for access (as the Authorised Access Delegate).

If your organisation wants an additional person be an Authorised access delegate, that employee or the current Authorised access delegate can include this role in their access request.

Log in once your access has been approved

Using the NDIS worker screening database: registered providers

Unregistered providers: worker screening quick reference guides

Apply for access to the NDIS worker screening database for unregistered providers

Log in to the NDIS worker screening database for unregistered providers

Using the NDIS worker screening database for unregistered providers

Resources

This quick reference guide describes how to get access to the Applications Portal, which will allow you to:

  • register to be an NDIS provider
  • apply to be an NDIS behaviour support practitioner.

This quick reference guide explains how to:

  • log into the NDIS Commission Portal
  • request new user roles

This quick reference guide will describe how a provider can add an Auditor relationship in the NDIS Commission Portal.

This quick reference guide will describe how a provider can add or manage key personnel in the NDIS Commission Portal.

Add or manage service areas

This quick reference guide will describe how a provider can renew their registration in the NDIS Commission Portal.

This quick reference guide will describe how providers can update their own contact details in the NDIS Commission Portal. Details that can be updated include:

  • Provider details (Only ACN and trading name can be updated)
  • Contact details and parent entity details
  • Address details

A QRG to assist registered NDIS providers navigate the new NDIS Commission Portal Inbox.  From June 2022, the Inbox will contain notifications about the following:

Registration (for registered NDIS providers)

  • Reminder to engage an auditor
  • Audit report received
  • Registration renewal reminder
  • Mid-term audit notice
  • End of registration suspension
  • Registration is expired

Worker screening

  • Notification that a worker’s NDIS Worker Screening Check status has changed e.g. from Clearance to Suspension or Exclusion
  • Worker verification requests and reminders
  • Notification that a worker’s NDIS Worker Screening Check application is cancelled or withdrawn
  • Notification that a worker’s NDIS Worker Screening Check is about to expire.

Since 1 January 2020, as a registered NDIS provider, it is a condition of your registration to notify the NDIS Quality and Safeguards Commissioner of certain changes and events, especially those that substantially affect your ability to provide the supports and services you are registered to provide.

Providers can withdraw a new application in the Application Portal or a renewal application in the NDIS Commission Portal. Applications can be withdrawn while in the status of: ‘Draft’ or ‘Submitted’. Applications in the ‘In progress’ status can also be withdrawn provided the Auditor status is not in ‘Submitted to Commission’.

This Quick Reference Guide explains how an auditor accepts a registration application for assessment from a provider for the NDIS Quality and Safeguard Commission.

This guide demonstrates how to update a registration application in the NDIS Commission business system. This guide will help you to do the following:

  • Search for and view the registration application
  • Update provider details
  • Add key personnel
  • Update key personnel
  • Remove key personnel
  • Add address
  • Add an outlet
  • Manage an outlet
  • Remove an outlet

This guide demonstrates how to attach audit documents.

This Quick Reference Guide explains how an auditor records the audit recommendation for a provider’s application for registration with the NDIS Quality and Safeguard Commission.

This guide demonstrates how an Auditor rates practice standard outcomes and finalises all practice standard modules for each registration application. This guide will help you to do the following:

  • Rate practice standard outcomes
  • Finalise practice standard module
  • Add registration groups
  • Witness a service delivery for registration group
  • Not witness a service delivery for registration group
  • Remove a registration group
  • Update service delivery questions

This guide demonstrates how an auditor can remove a document from an application for the NDIS Quality and Safeguards Commission.

This guide demonstrates how an auditor can update audit outcomes for the NDIS practice standards in COS.

Important changes to COS from June 2022 onwards. COS will send Providers an auto notice if they haven’t commenced their Mid-term audit at the 18 month mark. This QRG will assist auditor to complete the Periodic audit tab correctly to ensure Providers are not sent a notification if they have commenced their Mid-term. Due to this system update its  important that auditors are vigilant with updating audit information in COS.

These principles for audit reporting form the AQA audit reporting requirements as per section 16(1) of the National Disability Insurance Scheme (Approved Quality Auditor Scheme) Guidelines 2018 (AQA Guidelines).

Recording the closure of minor non-conformities in COS

This document contains information about accessing the NDIS Commission Portal.

This document contains information about completing the 5 Day Notification form.

Create an Immediate Notification

This document contains information about using the ‘My Reportable Incidents’ page on the NDIS Commission Provider Portal.

Providers are required to submit a final report when the NDIS Commission requires additional information about a Reportable Incident. This document contains information about completing a final report.

This guide outlines how to use the Applications Portal to apply to be considered suitable as an NDIS behaviour support practitioner.

The new Behaviour Support Practitioner Admin role allows an admin staff member or other non- behaviour support practitioner staff member to lodge behaviour support plans on behalf of the specialist behaviour support practitioner. This fact sheet explains how to correctly use the Behaviour Support Practitioner Admin Role in the NDIS Commission Portal.

Follow the steps in this user guide to lodge a behaviour support plan with the NDIS Commission.

Activating a behaviour support plan and lodging evidence of authorisation

This guide is for implementing providers who need to report monthly on the use of regulated restrictive practices.

When a behaviour support practitioner is considered suitable, their portal access moves from the applications portal to the NDIS provider portal.  This Quick Reference Guide explains the step-by-step process of logging in to the NDIS Commission Practitioner Profile.

Please note that this document is not accessible. An accessible version will be available soon.

Practitioners applying to become an NDIS Behaviour Support Practitioner may have received a Request For Information email for their application. This Quick Reference Guide explains the step-by-step process of completing the Request For Information task through the Applications Portal.

Please note that this document is not accessible. An accessible version will be available soon.

Log in to the NDIS worker screening database for the first time: registered providers

How to log in once your access has been approved: registered providers

Request access or update existing access to the NDIS worker screening database on behalf of an employee: registered providers

Request access or update existing access to the NDIS worker screening database as an employee: registered providers

Approve or reject a request for access (as the Authorised Access Delegate): registered providers

Generate employer ID document: registered providers

Verify or reject an NDIS worker screening check: registered providers

Link or unlink a worker: registered providers

Manage email preferences: registered providers

View requests and notifications in the portal inbox: registered providers

Apply for access to the database: unregistered providers

Approve or reject a request for access: unregistered providers

Finalise access to the database once your application has been approved: unregistered providers

Log in to the NDIS worker screening database once your access has been finalised: unregistered providers

Find your employer ID number: unregistered providers

Generate an employer ID document: unregistered providers

Verify or reject a screening verification request: unregistered providers

Link or unlink a worker: unregistered providers

Update account information: unregistered providers

View requests and notifications in the portal inbox: unregistered providers

Apply for access to the database: participants

Approve or reject a request for access: participants

Finalise access to the database once your application has been approved: participants

Log in to the NDIS worker screening database once your access has been finalised: participantsrs

Find your participant worker screening ID number: participants

Generate a participant worker screening ID document: participants

Verify a worker screening check: participants

Link or unlink a worker: participants

Add or change participant details: participants

Add or change nominee details: participants

View requests and notifications in the portal inbox: participants