The NDIS Commission’s annual stakeholder survey is now open to participants and their supporters, disability support workers, and both registered and unregistered service providers. Your feedback will help to inform our ongoing work – complete the survey here.
Request to create or update database access for an employee
Employer requesting access
The primary contact in your organisation is automatically given the ‘Authorised access delegate’ role, which allows them to request, change and approve new worker screening database access accounts for employees. To request database access for an employee:
If your organisation wants an additional person be an Authorised access delegate, that employee or the current Authorised access delegate can include this role in their access request.
This quick reference guide will describe how providers can update their own contact details in the NDIS Commission Portal. Details that can be updated include:
Provider details (Only ACN and trading name can be updated)
A QRG to assist registered NDIS providers navigate the new NDIS Commission Portal Inbox. From June 2022, the Inbox will contain notifications about the following:
Registration (for registered NDIS providers)
Reminder to engage an auditor
Audit report received
Registration renewal reminder
Mid-term audit notice
End of registration suspension
Registration is expired
Worker screening
Notification that a worker’s NDIS Worker Screening Check status has changed e.g. from Clearance to Suspension or Exclusion
Worker verification requests and reminders
Notification that a worker’s NDIS Worker Screening Check application is cancelled or withdrawn
Notification that a worker’s NDIS Worker Screening Check is about to expire.
Since 1 January 2020, as a registered NDIS provider, it is a condition of your registration to notify the NDIS Quality and Safeguards Commissioner of certain changes and events, especially those that substantially affect your ability to provide the supports and services you are registered to provide.
Providers can withdraw a new application in the Application Portal or a renewal application in the NDIS Commission Portal. Applications can be withdrawn while in the status of: ‘Draft’ or ‘Submitted’. Applications in the ‘In progress’ status can also be withdrawn provided the Auditor status is not in ‘Submitted to Commission’.
This Quick Reference Guide explains how an auditor accepts a registration application for assessment from a provider for the NDIS Quality and Safeguard Commission.
This Quick Reference Guide explains how an auditor records the audit recommendation for a provider’s application for registration with the NDIS Quality and Safeguard Commission.
This guide demonstrates how an Auditor rates practice standard outcomes and finalises all practice standard modules for each registration application. This guide will help you to do the following:
Rate practice standard outcomes
Finalise practice standard module
Add registration groups
Witness a service delivery for registration group
Not witness a service delivery for registration group
Important changes to COS from June 2022 onwards. COS will send Providers an auto notice if they haven’t commenced their Mid-term audit at the 18 month mark. This QRG will assist auditor to complete the Periodic audit tab correctly to ensure Providers are not sent a notification if they have commenced their Mid-term. Due to this system update its important that auditors are vigilant with updating audit information in COS.
These principles for audit reporting form the AQA audit reporting requirements as per section 16(1) of the National Disability Insurance Scheme (Approved Quality Auditor Scheme) Guidelines 2018 (AQA Guidelines).
Providers are required to submit a final report when the NDIS Commission requires additional information about a Reportable Incident. This document contains information about completing a final report.
The new Behaviour Support Practitioner Admin role allows an admin staff member or other non- behaviour support practitioner staff member to lodge behaviour support plans on behalf of the specialist behaviour support practitioner. This fact sheet explains how to correctly use the Behaviour Support Practitioner Admin Role in the NDIS Commission Portal.
When a behaviour support practitioner is considered suitable, their portal access moves from the applications portal to the NDIS provider portal. This Quick Reference Guide explains the step-by-step process of logging in to the NDIS Commission Practitioner Profile.
Please note that this document is not accessible. An accessible version will be available soon.
Practitioners applying to become an NDIS Behaviour Support Practitioner may have received a Request For Information email for their application. This Quick Reference Guide explains the step-by-step process of completing the Request For Information task through the Applications Portal.
Please note that this document is not accessible. An accessible version will be available soon.
