Easy Read information

About the NDIS Commission

This Easy Read document explains how we manage complaints and feedback about the NDIS Quality and Safeguards Commission.

A standard version of this policy is also available.

Visit our webpage for more information about complaints about the NDIS Commission.

Welcome to the Easy Read version of the NDIS Quality and Safeguards Commission website.

This is an Easy Read version of the About page.

The NDIS is changing the way people with disability in Australia get support.

This is an Easy Read version of the Why we need an NDIS Quality and Safeguards Commission page.

The NDIS Commission wants to make things better for NDIS participants.

This is an Easy Read version of the NDIS Participants page.

An introductory letter from the NDIS Commissioner Designate outlining key information about the new NDIS Commission and what it will do for people with disability from 1 July 2018 who receive NDIS funded services in New South Wales and South Australia is now available. This letter has an easy read version and will be distributed through key channels.

An introductory letter from the NDIS Commissioner Designate outlining key information about the new NDIS Commission and what it will do for people with disability who receive NDIS funded services in the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria. This letter has Easy read and Auslan versions and will be distributed through key channels.

The Participant Information Pack explains your rights, the role of the NDIS Commission, choosing quality and safe supports, and how to make a complaint. These resources have been designed for Aboriginal and Torres Strait Islander peoples.

These fact sheets are also available individually online.

The Participant Information Pack is also available in standard format, standard Easy Read and Auslan, with Braille versions available through the online order form.

You may also be interested in our First Nations Speak Up poster about how to make a complaint, our Talk Up complaints brochure, First Nations Code of Conduct cards, and our Complaints about NDIS Services booklet.

Order a printed copy

This is an Easy Read version of the NDIS Providers page.

Workers are people who provide supports and services to NDIS participants.

This is an Easy Read version of the Workers page.

An introductory letter from the NDIS Quality and Safeguards Commissioner outlining key information about the NDIS Commission and what it will do for people with disability who receive NDIS funded services in Western Australia. 

This letter was sent to NDIS participants on 1 December 2020. It is also available in Auslan, and in 11 community languages.

The annual report informs stakeholders about the NDIS Commission’s operations. It provides key corporate information and documents our financial and non-financial performance for the reporting period. 

Accessible versions can be accessed on this webpage. The report is also available on the Australian Government’s Transparency Portal, a central portal for all available corporate information for all Commonwealth bodies.

The annual report informs stakeholders about the NDIS Commission’s operations. It provides key corporate information and documents our financial and non-financial performance for the reporting period.

An Easy Read version of this report is available on this webpage.

This annual report is also available on the Australian Government’s Transparency Portal, a central portal for all available corporate information for all Commonwealth bodies.

2020–2021

The annual report informs stakeholders about the NDIS Commission’s operations. It provides key corporate information and documents our financial and non-financial performance for the reporting period.

There is also an Easy Read version of this report.

This annual report will also be available on the Australian Government’s Transparency Portal, a central portal for all available corporate information for all Commonwealth bodies.

This is the Easy Read version of the letter that was sent to NDIS participants (via NDIS providers) in November 2020. It explains changes to the conditions of registration for providers of personal daily supports to particpants who live alone and are supported by just one worker.

The letter is also available in Auslan and community languages.

Practice alerts – information for people with disability

This is an easy read version of the Comprehensive Health practice alert

Comprehensive health assessments help people with disability at risk of bad health. This easy read provides advice on how people with disability can reduce their risk of bad health with comprehensive health assessments.

This is an easy read version of the Dysphagia practice alert

Dysphagia affects how you eat, drink and swallow. People with disability who have dysphagia are more at risk of bad health. This easy read provides advice on how people with disability with Dysphagia can reduce their risk of bad health.

This is an easy read version of the Epilepsy management practice alert

Epilepsy is a health problem that affects how your brain works and can make you have seizures. People with disability are more at risk of bad seizures. This easy read provides advice on how people with disability can help manage their Epilepsy.

This is an easy read version of the Lifestyle Risk Factors practice alert

Lifestyle risk factors are things that can have bad effects your health. This easy read provides advice on how people with disability can reduce their lifestyle risk factors.

This is an easy read version of the Medicines associated with swallowing problems practice alert

Some medicines can make it hard for you to swallow or make you feel sleepy. People with disability are more at risk of health problems when they have trouble swallowing. This easy read provides advice on how people with disability can manage medicines associated with swallowing problems.

This is an easy read version of the Oral health practice alert

People with disability are at risk of having bad dental health. This easy read provides advice on how people with disability can maintain good dental health.

This is an easy read version of the Polypharmacy practice alert

Polypharmacy is when you take more than one medicine at the same time, which is common for people with disability. This easy read explains what polypharmacy is and how people with disability can manage the risks.

This is an easy read version of the Transitions of care practice alert

Transitions of care is when you move between places of care or services. There are risks when people with disability have a transition of care. This easy read provides information on how to make transitions of care safe for people with disability.

This is an easy read version of the Influenza practice alert

The Flu (Influenza) is a virus that can make you very sick. People with disability who have the flu are more at risk of getting very sick and going to hospital. This easy read provides information to people with disability on getting the Influenza vaccine.

This is an easy read version of the Cardiovascular disease practice alert

Cardiovascular disease is a heart problem that affects your health and blood vessels. People with disability are more at risk of cardiovascular disease. This easy read provides information on how people with disability can help stop cardiovascular disease.

This is an easy read version of the Prevention of respiratory infections practice alert

Respiratory infections affect the parts of your body that help you breathe. People with disability with a respiratory infection are more likely to get very sick. This easy read provides information to people with disability on how to prevent respiratory infection.

This is an easy read version of the Pain management practice alert

People with disability are more likely to have pain that other people. This easy reads provides information to people with disability on how to manage their pain.

Other information

This is an Easy Read guide. Easy Read is information that is presented in an easier way to understand using pictures and short sentences. It is summary of the Regulated Restrictive guide.

This guide was written for participants of the National Disability Insurance Scheme (NDIS) and other people supporting them. It may also be of interest to others.

This guide is about:

  • the rights of people with disability
  • the role of positive behaviour support in helping them
  • Restrictive practices and their use

This is an Easy Read guide. Easy Read is information that is presented in an easier way to understand using pictures and short sentences. This guide is a summary of the Regulated Restrictive Practices with children and young people with disability guide.

It was written for children, young people and their families. 

It may also be of interest to others.

This guide is about:

  • the rights of children and young people with disability
  • the role of positive behaviour support in helping them
  • the use of restrictive practices.

Practice reviews contribute to safeguarding, and improving the standard of support provided to people with disability.

The Practice Review Framework provides an overview of a practice review, and maps how to integrate these with existing quality management and continuous improvement activities. It provides a suite of informed and practical resources and tools that can be used by all NDIS providers of varying size, purpose, and maturity.

The following fact sheets define and describe practice reviews:

  • Practice Review Framework
  • What is a practice review?
  • What is a practice review? (Easy Read)
  • Information for family, carers, and participant supporters

This easy read fact sheet explains three new NDIS Practice Standards relating to mealtime management, severe dysphagia management and emergency and disaster management.

This is an Easy Read version of the ‘NDIS Worker Screening Database: What self-managed NDIS participants need to know’ fact sheet. It explains what the NDIS Worker Screening Database is, and how to use it.

This fact sheet is also available in Auslan format, and other languages.

This is an Easy Read version of the 'NDIS Worker Screening Check: What self-managed NDIS participants need to know' fact sheet. It explains what worker screening is, and how the Worker Screening Check will be useful to you and other self-managed participants.

This fact sheet is also available in Auslan format, and other languages.

This is an Easy Read version of the Research: deaths of people with disability webpage.

In 2019, the NDIS Commission engaged the Australian Institute of Health and Welfare (AIHW) to provide a report about the rates of death among people with disability and the causes of those deaths. The best available data was for people who had used disability services in Australia between 2013 and 2018.

This is an Easy Read version of the summary report.

View the Research: Causes and contributors to deaths of people with disability in Australia on our website for more information about this research.

This is an easy read version of a media release about the death of NDIS participant Ms Merna Aprem.

Making a complaint

The NDIS Commission wants you to know what we do and how we handle complaints.  

This is an Easy Read version of the Complaints Management and Resolution Guidance document. 

The NDIS Commission wants to help NDIS participants complain if they are not happy about the quality of safety of their services. These documents are Easy Read version of the complaints brochure and posters.

The NDIS Commission wants to help NDIS participants complain if they are not happy about the quality of safety of their services. This is an Easy Read version of the complaints brochure and posters.

Coronavirus (COVID-19)

This is an easy read version of a statement from the Acting Commissioner about Supporting the rights of NDIS Participants to access COVID-19 Vaccination. It explains what we have told NDIS providers about supporting NDIS participants to make decisions about COVID-19 vaccination.

This is an Easy Read version of the COVID-19 vaccines – Group 1a: What NDIS participants in residential disability accommodation need to know fact sheet. It contains information about the vaccination program, and explains how your provider should be preparing for it. It also contains links to resources about the vaccine.

This fact sheet is also available in Auslan format, and will soon also be available in other languages.

This is an Easy Read version of the COVID-19 NDIS participant information fact sheet. It explains what the coronavirus is, how you can stay safe, what you can expect from your providers, and how you can make a complaint to us.

This fact sheet is also available in Auslan format.

This is an Easy Read version of the COVID-19 What NDIS participants can expect from their providers and support workers fact sheet. It explains some changes you might see in how your supports and services are delivered during COVID-19.

This fact sheet is also available in Auslan formats and 11 other languages.

This is an Easy Read version of the How NDIS participants can expect providers to prepare for a COVID-19 outbreak in a residential setting fact sheet. It explains what we have told NDIS providers about how to help protect you from COVID-19, and what they should do if there is an outbreak in a residential setting.

This fact sheet is also available in Auslan format, and in 11 other languages.

This is an Easy Read version of the open letter to Victorian participants about COVID-19, which was jointly issued by the NDIS Commission and NDIA on 3 September 2020.

It explains:

  • things your provider must do
  • a change to how you can use your NDIS funding
  • how you can make a complaint to the NDIS Commission.

SAFEGuard participant newsletter

This is an Easy Read version of the Autumn 2022 issue of the SAFEGuard Newsletter for people with disability who receive supports and services through the NDIS.

This is an Easy Read version of the Summer 2021 issue of the SAFEGuard Newsletter for people with disability who receive supports and services through the NDIS.

This is an Easy Read version of the Spring 2021 issue of the SAFEGuard Newsletter for people with disability who receive supports and services through the NDIS.

This is an Easy Read version of the Winter 2021 issue of the SAFEGuard Newsletter for people with disability who receive supports and services through the NDIS.

This is an Easy Read version of the second issue (Autumn 2021) of the SAFEGuard Newsletter for people with disability who receive supports and services through the NDIS.

This is an Easy Read version of the first issue (December 2020) of the SAFEGuard Newsletter for people with disability wo receive supports and services through the NDIS.