Supported accommodation refers to housing options that give NDIS participants a high level of support. Supported accommodation can be either supported independent living (SIL) where supports come into the participants home and help them living independently, or specialist disability accommodation (SDA) where participants with high support needs live in a specially designed house and receive support there.
Inquiry into supported accommodation
The NDIS Commission completed an own motion inquiry into supported accommodation, specifically the specialist disability accommodation (SDA) option known as ‘group homes’.
The inquiry examined relevant reportable incidents and complaints made to the NDIS Commission to identify:
- trends in the issues occurring in supported accommodation
- what is causing those issues
- models of best practice to eliminate or address these issues
- how the NDIS Commission can use its powers to make sure higher standards of support are delivered.
This inquiry found:
- There is a need for specific regulation of group home settings to enhance the quality and safety of these settings for people with disability.
- Greater engagement with people living in group homes is required to support their exercise of choice and control.
- The attitude and aptitude of the workforce drives a high number of the issues evident in group home settings.
- The interaction of supported independent living (SIL) and specialist disability accommodation (SDA) arrangements affects the ability of people with disability in supported accommodation to make changes to their living arrangements.
- We need to better understand the supported accommodation market and how people interact with it including by improving the collection, monitoring and analysis of relevant data.
The interface with health and the supported accommodation system is not effective for many people living in these settings.
For more information see:
NDIS Commission supported accommodation action plan
Elevate the quality and safety of supported independent living services
- Develop new Practice Standards and quality indicators specific to supported accommodation and amend existing standards in the Core module of the NDIS Practice Standards, with reference to best practice elements identified in the research conducted by Professor Bigby, ‘Evidence about Best Practice in Supported Accommodation Services: What Needs to be in Place?’. Amended standards will also consider elements of the NDIS Workforce Capability Framework and evidence of provider commitment to continuous improvement drawing on data and analysis relating to incidents and complaints.
- Adjust the audit methodology adopted in the assessment of registered NDIS providers against the new Practice Standard to include additional sampling arrangements for on-site assessments of supported accommodation settings.
- In developing new standards and reviewing existing standards, consider how quality indicators can support the management of complex situations in group homes, whether the SIL provider and the SDA provider are the same, or different.
- Prioritise the continued development, enhancement and promotion of the NDIS Workforce Capability Framework to build capability among those working directly with people with disability, including in supported accommodation.
- Work with providers to co-design and pilot aspects of the best practice model for supported accommodation proposed by Professor Bigby, including Frontline Practice Leadership and Active Support.
- Incorporate key areas identified through the Inquiry into targeted education initiatives for supported accommodation providers and workers, including:
- best practice in complaint and incident management, including the use of data and insights to inform the development of practice and incident prevention
- best practice in governance models that embed a person-centred culture that acts on issues and incidents affecting people with disability and holds the organisation as a whole to account for quality and safety
- best practice elements identified through Professor Bigby’s review and promotion of person-centred Active Support
- understanding participant rights and abuse and neglect, and
- managing individual choice and control for individuals living in a group setting.
- Promote guidance for providers and their workers on monitoring for health support needs and continue to promote good practice in this regard.
- Consider how best to identify best practice models for key areas identified through the Inquiry, including supporting healthy lifestyles and access to health care in supported accommodation, design and delivery of services that take the perspective of people with disability and families into account, determinants of compatibility of people living together in a group home, and how group home and specialist supports are coordinated and providers collaborate to enable individual planning and supported decision making.
- Develop a compliance strategy aimed at supported accommodation services, both registered and unregistered, and prioritise compliance activities related to these services including on-site monitoring visits as resources allow.
- Undertake compliance activities aimed at reducing the use of restrictive practices and psychological or emotional abuse of a person with disability, including verbal abuse, and reinforcing obligations under the NDIS Practice Standards, particularly in regard to Tenancy Management, participant feedback and complaints, and incident management.
- Develop additional guidance for providers about what incidents should be notified as they relate to the categories of reportable incidents defined in the NDIS Act.
- Consider whether changes to the Incident Management Rules would be appropriate to adjust the notification timeframes for some incidents, and what is required to be reported for some incidents.
Amplify the voices of NDIS participants living in supported accommodation
- Develop and deliver a targeted program of communication, engagement and education to support people with disability in supported accommodation and at other at risk/hard to reach participants, including people with intellectual disability, to exercise their rights.
- Draw on a range of resources including the consultation reports about the experience of people with disability living in supported accommodation developed through this Inquiry, and consultation with people with disability directly, in undertaking this work.
- Work with providers and the NDIA to ensure that the perspectives of people living in larger sites are sought and taken into account in relation to changes to their living arrangements and the design and delivery of supports in their new homes, where they choose to remain living in supported accommodation.
- Incorporate a focus on supported accommodation settings into the design of the Consumer Technical Expert component of the audit scheme, currently in development.
Improve the NDIS to maximise the choice, control and experience of participants living in supported accommodation
- Undertake further work with the NDIA to build a deeper understanding of the composition of the supported accommodation market and the interaction of supported independent living and specialist disability accommodation funding arrangements to assist in developing and targeting activities arising from this Inquiry.
- Commission expert research to grow our understanding of the factors that influence participant personal wellbeing, including the role of choice, particularly in supported accommodation settings.
Other commitments
In addition to these initial actions, the NDIS Commission is currently committed to an extensive array of work across a range of areas that will address many of the issues raised in the Inquiry. This includes activities related to:
- promoting positive behaviour support, including improving the quality of behaviour support plans; education initiatives for providers and workers to reduce and eliminate restrictive practice; and continuing to work with state and territory governments to achieve national consistency in the authorisation of the use of restrictive practices
- conducting research into supported decision-making through a grant initiative
- conducting updated inquiry and research into participant deaths notified to the NDIS Commission
- increasing outreach activities with participants and our systems for identifying and responding to ‘at risk’ participants
- continuing to provide training for workers on the NDIS Code of Conduct through the Worker Orientation Module and other worker and provider education activities
- implementing resources to support practice quality in key areas such as mealtime support and communication, and
- actively engaging in work being lead by the Australian Government Department of Health and Aged Care to implement the National Roadmap for Improving the Health of People with Intellectual Disability.
As the NDIS Commission matures and evolves as the Scheme regulator, we are developing our understanding of the issues faced by NDIS participants and our role in addressing these, including through analysis of our growing set of data about incidents and complaints, feedback from participants and advocacy groups, and input from researchers. This will lead to new initiatives and areas of focus for the Commission, including new research and future Own Motion Inquiries.
As resources allow, we will continue to build the capacity of NDIS Commission systems to collect and use data to identify and respond to trends and risks, including analysis of the relationship between data available through the reportable incidents function and other functions, to inform compliance and monitoring priorities.
A number of the issues raised in the Inquiry may be considered as part of the Australian Government’s review of the National Disability Insurance Scheme (the NDIS Review), which is underway at the time of writing. We will provide a copy of the Own Motion Inquiry Report and this Action Plan to the NDIS Review for its consideration.
Our progress on the actions set out in this plan will be reflected in our corporate planning and reporting processes.
Progress on the supported accommodation action plan
Our progress against the action plan is detailed in the NDIS Commission supported accommodation action plan status update.
Next step: Regulation for in-home and accommodation supports
Action 1 from the Action plan is to ‘Enhance regulation and monitoring of supported accommodation’. The next steps for this action are to:
- review the NDIS Practice Standards
- develop new NDIS Practice Standards for in-home supports delivered in a group arrangement (IHGSA) – which excludes disability support for older Australians, short and medium term accommodation, respite and residential aged care
- separating supported independent living (SIL) and specialist disability accommodation (SDA).
Consultation on regulation for in-home and accommodation supports
The NDIS Commission is consulting people on the regulation for in-home and accommodation supports. We initially consulted with people with disability, and now invite providers who deliver in-home supports in a group arrangement to talk with us in August and September 2024.
In person consultation sessions for providers who deliver in-home supports in a group arrangement
Each session will include:
- a short introductory session from the NDIS Commission
- workshop activities
- provided lunch and afternoon tea – please tell us about and dietary requirements in your RSVP.
Spaces at these consultation sessions is limited so we ask for no more than 2 attendees from a single provider.
Location: Hobart – Wrest Point Hotel Casino
Date: Thursday 29 August
Time: 12pm-5pm
Register for Hobart consultation session
Location: Sydney – Sydney Masonic Centre
Date: Tuesday 10 September
Time: 12pm-5pm
Register for Sydney consultation session
Location: Melbourne – Jasper Hotel
Date: Wednesday 11 September
Time: 12pm-5pm
Register for Melbourne consultation session
Location: Brisbane – Brisbane Convention and Exhibition Centre
Date: Tuesday 17 September
Time: 12pm-5pm
Register for Brisbane consultation session
Location: Adelaide – Adelaide Convention Centre
Date: Wednesday 18 September
Time: 12pm-5pm
Register for Adelaide consultation session
Location: Perth – RAC Arena
Date: Tuesday 1 October
Time: 12pm-5pm
Register for Perth consultation session
We will also be holding webinars to seek input so there will be multiple opportunities to contribute to the conversation.
If you have any questions, please contact us at SILstandards@ndiscommsision.gov.au.