Compliance and enforcement actions

On the 17 December 2024, a compliance notice was issued to nib Thrive Pty Ltd under section 73ZM(1)(b) of the National Disability Insurance Scheme Act 2013.

nib Thrive Pty Ltd is required to take action to address potential non-compliance with the NDIS Act. The actions include providing the NQSC with information as to the cause for delays in processing times, and detailing actions that will be taken to remedy same. 

It is also required to take actions to return to standard processing timeframes, routinely communicate with participants and providers in relation to anticipated time to return to standard processing times, and notify the NQSC if delays increase or participants or providers are adversely impacted by delays and the impact cannot be resolved through consultation with the NDIA.

The compliance notice was issued on the basis that a delegate of the Commissioner was aware of information that suggests that nib Thrive Pty Ltd may be contravening the NDIS Act by failing to comply with the conditions of registration provided by section 73F; specifically by allegedly failing to comply with registration condition relating to compliance with the NDIS Code of Conduct and the NDIS Practice Standards.