What you can do
If you think you’ve been overcharged for NDIS goods or services:
1. Do a price check
Go online and search for the same or similar products.
2. Check your service agreement
If you do not have one, or it's out of date, ask your provider for a copy.
3. Talk to your provider
If you’re comfortable speaking with your provider, ask them to explain any price differences – they should be able to give you reasons.
4. Contact the NDIS Commission
If you cannot resolve the issue with your provider, email pricehelp@ndiscommission.gov.au
Who to contact
Overcharged for NDIS goods or services
Email pricehelp@ndiscommission.gov.au
Unsafe or poor-quality NDIS supports or services
Make a complaint online or call 1800 035 544 (TTY 133 677). Learn more about types of complaints the NDIS Commission handles.
NDIS plans or access to the scheme
Contact the NDIA online or call 1800 800 110
This includes complaints about your NDIS plan manager.
Other complaints about goods and services
We encourage you to report conduct to the ACCC when you think you have:
- been misled or deceived by a provider or business
- paid for goods or services and not received them
- been pressured into signing a service agreement or other contract that has unfair terms
- bought goods that are faulty, don’t match the description, or don’t do what the seller said they would
- bought services that were provided late or not at all, or which do not meet the needs you communicated.
You can learn more about your rights when buying products and services on ACCC website.