Our Priorities
Our Regulatory Priorities reflect the current NDIS legislative framework. As we are an agile, responsive regulator our Regulatory Priorities may shift in response to regulatory reform.
Our regulatory intent is to support and promote the rights of people with disability to receive safe and good quality NDIS supports and services. When we respond to concerns, we consider key risk factors to prioritise our response to these concerns.
For 2024-25, we will have a particular focus on quality and safe supports in regional and remote locations, and activity which intersects with other regulators.
We will use a range of proactive and reactive levers, often in combination, to address risk and provide quality and safeguarding support associated with the Regulatory Priorities.
We will reduce and eliminate the use of restrictive practices through monitoring the quality and compliance of behaviour support plan development and implementation.
We will ensure registered NDIS providers comply with their conditions of registration, especially auditing requirements, effective incident management systems, and reporting obligations.
We will ensure supports and services are delivered by registered and unregistered NDIS providers and workers to people with disability in a safe and competent manner, and with care and skill, particularly in supported accommodation settings.
We will regulate registered and unregistered NDIS providers' conduct in respect to individual participant rights, independence, and choice and control.
We will prevent and remove unscrupulous providers and workers from operating in the NDIS, by focusing on pricing, false and misleading conduct, and serious and organised crime.
Overview
The NDIS Quality and Safeguards Commission (NDIS Commission) monitors and responds to time-critical and emerging areas of risk through core regulatory functions, campaigns, and targeted regulatory action.
In addition to taking regulatory action in response to matters raised and notified to the NDIS Commission, the NDIS Commission sets Regulatory Priorities (previously known as Compliance and Enforcement Priorities) at the commencement of the financial year. This enables us to target effort and resources towards identified areas of heightened risk. Failure to manage these risks would pose an unacceptable risk of harm for participants and the integrity of the NDIS.
Regulatory Priorities enable us to utilise the full range of regulatory levers and activities outlined in our Regulatory Approach and the Compliance and Enforcement Policy.
The development of Regulatory Priorities aligns with the NDIS Commission’s Strategic Principles.
Regulatory activity
The NDIS Commission will employ a risk-based approach in undertaking any compliance and enforcement activities in order to direct resources and adjust to consider emerging issues and trends with respect to these Regulatory Priorities. Any regulatory activity undertaken will be in line with the NDIS Commission’s Regulatory Approach.
We apply the following principles in conducting compliance and enforcement actions:
- our regulatory responses will be risk-based, proportionate to the risk and intelligence driven
- we take a human rights approach
- we are fair, respectful and accountable
- we use the right people and functions
- we use all our regulatory levers and tools.
For further information, please refer to the Compliance and Enforcement Policy.
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